Shipping policy

Shipping Policy — ROCKWARD

Last updated: October 8, 2026

At ROCKWARD, every order is made with the same passion that inspires our designs. We want your climbing-inspired apparel to reach you as smoothly as possible.

Here's everything you need to know about how we produce and ship your order.

1. Where We Ship

ROCKWARD currently ships within the United States only.

We do not currently offer international shipping. Orders with shipping addresses outside our supported delivery area cannot be fulfilled.

2. Where Your Order Is Made

Our products are printed on demand through our production partners in the United States.

We work with Printify and its fulfillment network to produce and ship our apparel. The specific production facility may vary depending on the product, availability, and fulfillment requirements.

3. Production Time

Because every item is made to order, please allow an estimated 1–3 business days for production and order preparation.

Production time is separate from shipping transit time and may vary during busy periods.

4. Shipping Times & Rates

We currently offer FREE standard shipping on all U.S. orders.

Estimated delivery times:

Production: 1–3 business days
Shipping transit: 4–8 business days
Estimated total: 5–11 business days

Business days generally exclude weekends and U.S. public holidays.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, production availability, and carrier conditions.

5. Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email with tracking information when available.

Tracking updates may take some time to appear after the shipping carrier receives your package.

6. Multiple Items in One Order

If your order contains multiple products, they may be fulfilled separately and arrive in different packages.

When separate shipments are used, tracking information will be provided as available.

7. Incorrect Shipping Addresses

Please carefully review your shipping information before completing your purchase.

If you notice an error, contact us as soon as possible at crux.alp@gmail.com with your order number.

We'll do our best to help update your shipping information before fulfillment begins. However, address changes cannot always be guaranteed once an order enters production or has shipped.

Orders sent to an incorrect address supplied at checkout may incur additional shipping costs or may not be recoverable.

8. Shipping Delays

Occasionally, circumstances beyond our control — including severe weather, carrier disruptions, high order volumes, or production delays — may affect delivery times.

If your shipment is significantly delayed, please contact us so we can help investigate its status.